ICS 03.080.30 A 12 DBJ 广 州 市 地 方 技 术 规 范 DBJ440100/T 288—2017 社区居家养老服务规范 Specifications for elderly community-and-home care service 2017-11-14 发布 广州市质量技术监督局 2017-12-01 实施 发 布 DBJ440100/T 288—2017 目 次 前言 ................................................................................ Ⅲ 1 范围 .............................................................................. 1 2 规范性引用文件 .................................................................... 1 3 术语和定义 ........................................................................ 1 4 工作原则 .......................................................................... 3 5 服务设施建设与配置要求 ............................................................ 3 5.1 选址与规划布局 ................................................................ 3 5.2 服务设施要求 .................................................................. 4 5.3 功能区配置要求 ................................................................ 5 6 7 8 服务机构要求 ...................................................................... 8 6.1 基本要求 ...................................................................... 8 6.2 运营管理 ...................................................................... 8 6.3 财务管理 ...................................................................... 9 6.4 人力资源管理 .................................................................. 9 6.5 服务管理 ...................................................................... 9 6.6 服务执行 ...................................................................... 9 6.7 服务发展 ..................................................................... 10 人员要求 ......................................................................... 10 7.1 从业资格 ..................................................................... 10 7.2 岗位要求 ..................................................................... 10 7.3 人员配置 ..................................................................... 11 7.4 行为规范 ..................................................................... 11 服务内容和要求 ................................................................... 11 8.1 服务形式 ..................................................................... 11 8.2 基本要求 ..................................................................... 11 8.3 生活照料 ..................................................................... 11 8.4 助餐配餐 ..................................................................... 13 8.5 康复护理 ..................................................................... 14 8.6 医疗保健 ..................................................................... 15 8.7 文化娱乐 ..................................................................... 15 I DBJ440100/T 288—2017 8.8 精神慰藉 ...................................................................... 16 8.9 安全援助 ...................................................................... 16 8.10 老年用品服务 ................................................................. 17 8.11 临终关怀 ..................................................................... 17 8.12 转介服务 ..................................................................... 18 8.13 临时托养 ..................................................................... 18 8.14 其它服务 ..................................................................... 18 9 服务流程 .......................................................................... 18 9.1 总则 .......................................................................... 18 9.2 咨询与接待 .................................................................... 18 9.3 服务申请 ...................................................................... 18 9.4 制定服务方案 .................................................................. 19 9.5 签订服务协议 .................................................................. 19 9.6 开展服务 ...................................................................... 19 9.7 服务确认 ...................................................................... 19 9.8 服务结算 ...................................................................... 19 9.9 服务变更或终止 ................................................................ 19 9.10 归档 ......................................................................... 20 10 服务监督和改进 ................................................................... 20 10.1 评估判定 ..................................................................... 20 10.2 监管和投诉 ........................................